ISO 20000
Standardize, optimize, and improve your IT services with UQC’s ISO 20000 Information Technology Service Management certification services.
ISO 20000 IT Service Management
ISO 20000 is an internationally recognized standard for IT Service Management (ITSM), helping organizations deliver consistent, reliable, and high-quality IT services. At UQC, we guide companies through implementing ISO 20000, covering service delivery, process management, performance monitoring, and continual improvement. Our experts assist in defining service strategies, documenting processes, setting up service level agreements (SLAs), and conducting internal audits to ensure compliance and readiness for certification. Implementing ISO 20000 enhances operational efficiency, reduces service failures, improves customer satisfaction, and strengthens IT governance. Each implementation is customized to your organization’s size, IT infrastructure, and service goals for practical, sustainable results.
Your Partner in IT Service Management Excellence
UQC ensures your ISO 20000 journey is seamless, efficient, and results-driven:
Specialized ITSM Expertise
Experts with deep knowledge of IT service management processes, tools, and standards.
Customized Implementation
Tailored ISO 20000 solutions for your IT infrastructure, services, and operational requirements.
Actionable Insights
Identify gaps, optimize workflows, and improve service delivery.
Certification Support
End-to-end guidance from process implementation to ISO 20000 certification.
Principles
ISO 20000 is based on key principles to ensure effective IT service management:
- Service Management Policy and Governance
- Service Delivery and Process Management
- Monitoring and Performance Measurement
- Continual Improvement
- Compliance with Legal and Regulatory Requirements
- Risk Management
- Management Review
Benefits
Optimize IT Services and Build Stakeholder Confidence
Description: Implementing ISO 20000 with UQC delivers tangible advantages
- Consistent, reliable, and high-quality IT services
- Improved customer satisfaction and trust
- Enhanced operational efficiency and reduced downtime
- Strong IT governance and process standardization
- Continual improvement of IT service management practices
Begin Your ISO 20000 ITSM Journey Today
Take the first step toward IT service excellence and certification with UQC’s expert guidance.
Trusted by many
Supporting 1,000+ world-renowned brands & ambitious startups alike.
Frequently Asked, Clearly Answered
Everything You Need to Know Before Getting Started
Who should implement ISO 20000?
Organizations providing IT services or managing IT operations seeking standardized, high-quality service delivery.
How long does certification take?
Typically 3–6 months depending on IT infrastructure, processes, and readiness.
Does UQC assist with process documentation and audits?
Yes, we provide full support for documentation, internal audits, performance monitoring, and certification preparation.
Is ISO 20000 recognized internationally?
Yes, it is a globally accepted standard for IT Service Management.
Achieve ISO 20000 Certification with UQC
Standardize IT services, improve efficiency, and enhance customer satisfaction with UQC’s expert ISO 20000 ITSM services.